Privacy Policy & SMS Terms and Conditions

Privacy Policy

This Privacy Policy describes how we collect, use, and share information about you when you interact with our services, including our website, SMS programs, and related communications.

1. What Personal Information Is Collected

  • Name, phone number, email address, and mailing address
  • Device information and IP address
  • SMS opt-in status and communication preferences
  • Transaction and interaction history with our services

2. How Personal Information Is Used

  • To send SMS messages you have opted into (reminders, order alerts, account notifications, 2FA)
  • To respond to inquiries and provide customer support
  • To improve and personalize our services
  • To comply with applicable laws and regulations

3. Who Personal Information Is Shared With

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information only with service providers assisting our operations (under strict confidentiality), when required by law, or with your explicit consent.

SMS Consent: SMS consent is not shared with third parties or affiliates.

4. Your Rights & Choices

  • Access, correct, or request deletion of your personal information
  • Opt out of SMS communications at any time by texting STOP
  • Contact us with questions about how your data is handled

SMS Terms and Conditions

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from First Alliance Logistics Management. This includes SMS messages for outbound 2 factor authentication, appointment reminders, order alerts, and account notifications.

Message Types

  • Appointment reminders and scheduling confirmations
  • Order alerts and shipping notifications
  • Account notifications, security alerts, and 2-factor authentication codes
  • Customer service follow-ups and responses

Important Disclosures

  • Frequency: Message frequency varies based on your account activity and preferences.
  • Rates: Message and data rates may apply. Check with your mobile carrier for details.
  • Opt-Out: To opt out at any time, text STOP to any message you receive from us.
  • Privacy & Terms: Visit our website for our Privacy Policy and these Terms of Service.

SMS Terms of Service — Example Consent Language

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from First Alliance Logistics Management. This includes SMS messages for outbound 2 factor authentication. Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.

Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective upon posting. Last updated: April 20, 2026.