Working with a logistics company has so many benefits for businesses everywhere. However, veterans in the industry will tell you that all services aren’t equal. Your pallet management service should simplify things, not add to your stress.
If you’ve never worked with a logistics provider before, you may not know what to expect. Many business owners make the mistake of asking the wrong questions or overlooking qualities reputable agencies have. Discover some essential things to look for when finding a pallet supplier so you can get it right the first time.
Range of Services
In your search for the best logistics provider, you’ll want to consider their range of services. Of course, you’ll want to make sure they supply pallets, but what else can your pallet management service do for you? A well-rounded company will offer multiple benefits that will make your operations easier.
Your provider should be a one-stop shop for all of your logistical needs. When finding a pallet provider, look for one that offers these essential things:
- Buy Back Programs: your pallet management company should have an initiative in place to purchase your old pallets and redistribute repaired models.
- Pallet Recycling Services: logistic agencies that offer recycling services help businesses reduce their environmental impact and save money.
- Pallet Pickups: don’t toss your pallets in the dumpster with the rest of your garbage; use a pallet supplier that offers on-site pickup and removal.
- Reverse Logistics: you don’t always need to purchase new equipment when yours sustain damage; work with a company that offers reverse logistics to repair your broken pallets and return them to the supply chain.
Multiple Material Options
Businesses in nearly every industry benefit from wooden pallets. However, they are in high demand, making it difficult to get your hands on them during busy seasons. Your pallet supplier should offer multiple material options to meet your company’s specific needs.
Pallets come in all kinds of shapes and sizes while offering many surprising benefits. For example, molded pallets have shorter lead times and are just as strong as their lumber counterparts. Reputable pallet providers have a wide range of alternatives, including:
- Corrugated pallets
- Plastic pallets
- Hardwood and softwood pallets
- Treated pallets
Fast and Reliable Delivery
Pallets are essential for shipping, storing, and displaying products. Since they play such an integral role in many businesses’ daily workflow, consistent delivery times are crucial. If your company operates several locations, fast and reliable delivery services are even more important.
Ask your potential pallet management company about their turnaround times, and see if they can provide you with any positive customer feedback. Of course, situations beyond control occur and may push back delivery time. Ask how the logistics service handles these cases to ensure that your orders arrive on time and in good condition.
Verifiable Track Record
It’s always a good idea to check out the history of any third party you’re considering. Logistic management companies with years of experience have seen a thing or two and are aware of the industry standards. Go with a company that has a positive, verifiable track record of meeting its client’s needs.
Speaking to previous and current customers can also help you determine which pallet supplier is best for you. Talk to them about their experience to gather general pros and cons. Some questions you might ask to assess their track record include:
- How flexible are they?
- Do they communicate changes well?
- Are they reliable?
Punctual and Accurate Billing
Handling multiple invoices gets complex and confusing quickly. One of the most important things to look for when finding a pallet supplier is punctual and accurate billing practices. Your invoices shouldn’t only be exact; they should come on time so that you can plan accordingly.
Large logistics companies with national networks often have simplified billing methods so that businesses can make payments easily. You shouldn’t need to jump through hoops to understand your pallet bills. Work with a company that can guarantee accurate and straightforward billing so that you are only paying for the services you receive.
Quick Emergency Response
Sometimes, accidents can happen that are beyond your control. Small mess-ups from human error can leave you with damaged pallets that you don’t have a plan for. When situations arise that need a quick emergency response, you’ll want a pallet management service that can handle anything.
Look for a logistics company that offers flexibility. Does this service have the resources necessary to accommodate last-minute requests? Can they handle large orders safely and get my product where they need to go? Before signing a contract and committing to an inflexible pallet provider, you should consider all of these factors.
Of course, you’ll want to ensure that your supplier has high-quality pallets on hand. Their fresh pallets should be in perfect condition, using sturdy materials to strengthen their integrity. Alternative options like molded pallets should be free of debris and able to handle heavy loads.
Pallet management companies that provide subpar pallets put you, your staff, and your business at risk. Broken pallets can result in product damage, employee injury, and increased downtime that wastes your money and resources. You might think that choosing a cheaper service will help you save some cash, but the truth is that reliable suppliers offer competitive pricing without sacrificing quality.
Excellent Customer Service
A pallet provider’s customer service department will likely be the people you speak to the most. While the range of services, ethical billing practices, and quality of products is important, it’s also helpful to consider their client coordinators. Poor customer service is a red flag that you should steer clear of when searching for the right supplier.
Does your pallet management company communicate clearly and consistently? Are they able to answer your questions, pass along messages, and provide solutions to your logistical problems? Working with a pallet supplier shouldn’t feel like pulling teeth. A provider that prioritizes customer service will ensure that partnering with them is a piece of cake.
Let First Alliance Logistics Management Be Your One-Stop Pallet Shop
If you’re in the market for a new pallet provider, look no further than First Alliance Logistics Management. From various services to reliable deliveries, we can cover all of your logistical needs. We offer a wide range of products, including high-quality molded pallets when wooden pallets aren’t available. Contact us today and let our expert team equip your business with the right supplies.